Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis.

Get in touch with an agency

Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services, some local charities and some local churches. Here are some examples:

  • Citizens Advice: 0208 4053552 or online via their website
  • Welfare Reform Team: 020 8770 5000 or email them
  • Sutton Uplift: 0800 032 1411 (Freephone) or 020 3513 4044
  • Tweeddale Children’s Centre: 020 8770 5801
  • Encompass: 020 8770 5000 or via email them

They will discuss your situation and supply you with a foodbank voucher where appropriate.

Bring  your foodbank voucher to your nearest foodbank centre.

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can.

More than food

When you come to the foodbank, we will always want to offer more than food. We will seek to signpost you for further help and support where appropriate. For example, to the welfare reform team at the council; Citizens Advice; Encompass for housing; Christians Against Poverty for debt and money management; Children’s Centres for family support.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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